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FAQ: What Is A Good Experience Modification Rate?
Answer: A lot of business leaders would consider an Experience Modifier below a 1.00 (better than average) to be a good experience modification factor. First, half of all business should be above a 1.00 (this is worse than average) while the other half below a 1.00 (better than average).
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Second, EMR Rates below a 1.00 are considered good EMR Rates if for no other reason than you are receiving a discount on the premiums you pay to your insurance carrier. As you move away from 1.00 toward your minimum EMR Rating, you are moving from good toward great.
You’ve got EMR questions, we’ve got answers.
In this article, I summarize the answers to 10 of the most popular EMR questions from our clients and through our contact page. The remaining 9 FAQs are:
FAQ: How Is The Experience Modification Rate Calculated?
Answer: Simply put your EMR Rate = Your Actual Losses / Your Expected Losses
See the worksheet example below .94 = 469,249 / 500,816
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How Is An Experience Modification Rating Calculated ● Actual Losses
Although the idea of how an Experience Modification Factor is determined (Actual Losses / Expected Losses) is very simple, the calculation of an Experience Modification Rate is actually very technical. In the example above the final Actual Loss figure, $469,248, won't be found anywhere on the company's loss run. That figure, the true actual total incurred loss, is in "Box H," and is $335,752.
The EMR Rate "Algorithm" is actuarially determined. There are numerous adjustments within the formula to, for instance, prevent wild swings in the rating from one year to the next. There are also adjustments to give more or less credibility to large losses depending on the size of a firm. The data from large firms that have lots of employees and a correspondingly large number of claims have more predictive value and, as a result, better credibility. Predicting the likelihood of claims in small businesses is more difficult. Also, for a small business that does incur a large loss, the effect on its experience modification using a straightforward ratio of actual losses to expected losses could result in an unreasonably high experience mod for up to three years.
There are numerous other issues like how to account for severity of incurred claims vs frequency. I did a blog post you can read on claim frequency and how it affects your Experience Modification Rate. Know that both claim frequency (how many claims you have) and claim severity both impact your Experience Mod.
How Is An Experience Modification Rating Calculated ● Expected Losses
Of course, you would expect businesses within the same industry (say electrical contractors) to have varying numbers of claims annually depending on their size. But, how do you make an apples to apples comparison between the claims experience of businesses with $100 million, $10 million or $500K in payroll?
The rating bureaus that promulgate EMR Rates calculate (by state and by industry) how much money is paid for workers’ compensation claims for every $100 of payroll. In this manner you can compare organizations of various sizes. As previously stated, if you generate more claims payments per $100 of payroll than your industry, on average, you will receive a “debit experience mod” (greater than 1.00). If you generate less claims payments per $100 of payroll than average, you’ll receive a credit experience mod (less than 1.00).
As you'd expect, this video by NCCI is very well done. Watch this video which covers the basics, and, below, I'll add a few things that I think you should know while trying to develop an understanding of EMR Rates.
FAQ: What Is The Lowest, Best Experience Modification Rate Possible?
Answer: The lowest experience modification rate possible is something called your "Minimum EMR Rate" or "Minimum Mod. "The Minimum EMR Rate is what your experience modification rating would be with zero claims.
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So, if you don't have any claims reported on your Experience Modifier Worksheet, you have a Minimum EMR Rating. Also, Minimum EMR Rates are unique to each business, and they fluctuate a little every year. Yours may be a .55 while somebody else's may be a .61. Your minimum experience mod is a good metric to get in the habit of tracking. And, it becomes important for calculating Controllable Premium and other work comp related metrics.
The lowest possible Experience Modification Factor is unique to each business. Keep in mind that if you have zero claims on your Experience Modifier Worksheet, your EMR Rate will not be zero (0.00). Since you multiply your Experience Modification Factor by Manual Premium, you can't have an Experience Modifier of zero (0.00) because zero X [anything] = zero, right? That means you'd pay nothing for work comp insurance (which would be nice!).
FAQ: What Is Workers Comp Controllable Premium And How Does The Minimum EMR Rate Effect It?
Answer: Controllable Premium is how much insurance premium (money!!) you pay your workers compensation insurance carrier because of your claims experience. Another way to put it is the amount of extra money you pay your wok comp insurance company due to your Experience Modifier.
Since claims are within your control (for the most part), the amount you pay due to your claims is considered Controllable Premium.
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Important point: Even if you have a "good" Experience Modification Factor, your emod rate & claims still cost you money unless you have a Minimum Experience Mod (zero claims).
If your Manual Premium (before the application of an Experience Modification Factor) is $1,000,000 and your Experience Mod is .85, you would pay $850,000 in premium to your insurance company: $1M X .85 = $850,000. That's good right?! A 15% discount!
But, if your Minimum Experience Modification Rating is .55, you would have paid, instead, $550,000 in premium (a 45% discount). Your "good" experience modification factor (or the claims that you have had) still cost you an additional $300,000 in premium.
By the way, we will calculate these metrics for you as part of an EMR Rating review.
FAQ: Why Is The Experience Modification Rating Important?
Answer: An Experience Modifier is a critical measurement of your organization's workers' compensation claims experience (past injuries) compared to your industry in the particular states where you operate. Not only can this safety metric dramatically alter workers’ compensation premiums paid to your insurance carrier, but also impact your ability to win jobs and produce revenue.
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EMR Rates Can Win Or Lose Business?
There are many industries in which the submission of NCCI Experience Modification Factor Worksheets for new business proposals and contract renewals is common. Construction is one which comes to mind first for most people.
If you are, say, an electrical contractor and you are bidding on a project to construct a new apartment building, you are going to have to include your Experience Modification Rate with your proposal.
The developer and/or the general contractor will have a predetermined EMR rate above which they won't hire any subcontractors. Normally, that figure is a 1.00 which is the average Experience Modifier. So, if your experience mod is a 1.01 or worse (higher), you don't get the work no matter how competitive the rest of your proposal is compared to the other electrical contractors. If a .99 or lower, you've cleared one of the hurdles to winning the business.
The idea is that organizations with poor safety records and more frequent accidents can end up costing the project money, time and plenty of other headaches. The practice is frowned upon by some although it has existed for a very long time; and it's pervasive.
No matter how you feel about the subject you have to keep your eye on your Experience Modification Rating if you serve one of the industries, like construction, where it is customary to submit emods with new business proposals.
And, don't panic if your experience modification rate is causing you trouble or in danger of causing you trouble. We've written a blog post about why your EMR Rating might not be as bad as you think.
Are you involved in Construction? Office Cleaning? Transportation? Or, serve large corporations with Vendor Insurance Management Programs? If you do work for or aspire to perform work for these types of businesses, you will need an experience modification rating factor below a certain threshold to win the business and retain it annually.
Make sure your experience modification rating is accurate and avoid not only losing money, but also losing opportunities that may be on the horizon for your firm.
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EMR Rates Can Cost You Even More Premium.
Everyone understands that the higher their experience modification Factor, the higher their premiums. If your Experience Modifier is overstated due to your carrier misreporting data or not following NCCI rules or state regulations, then you are paying too much.
There are numerous examples of how these errors multiply their harmful effects.
One example I like to use, being located in St. Louis across the river from Illinois, is the Illinois Contractor's Credit Premium Adjustment Program. Illinois has a special rule that requires a EMR Rating below 1.00 to qualify for these lucrative credits. Well, we've had clients in IL whose EMR Rating we've reduced from above a 1.00 to below a 1.00. As a result, these customers restored 2 credits to their policies when, prior to these corrections, their carriers were "double dipping" from 1 original error!
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How High EMR Rates Can Cost You Even More Insurance Premiums.
If you haven't had an expert review your EMR Rating, how can you know that your broker found the best possible rates from among the carriers with whom he/she does business?
Underwriters have various guidelines for writing business; experience mod, lines of business, class code, premium size, credit history, etc. They all come into play. But, rest assured, experience rating level IS one of those guidelines.
Some of the underwriters and carriers with whom your broker does business could have easily declined to quote your business based on your Experience Modification Factor. And, you might never know about it.
FAQ: How Do Insurance Companies Use An Experience Modification Rating?
Answer: "Modification" in Experience Modification Rate refers to this number's use by insurance carriers to modify your premiums. They make an adjustment to your premiums, higher or lower, to price your work comp policy for anticipated losses.
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The Experience Modification Factor is used to predict future losses based on past experience. If you are doing a great job controlling claims and receive an Experience Modification Factor of .80, your work comp carrier will multiply your EMR Rate by something called your Manual Premium and you will receive a 20% discount.
If you are not doing such a great job controlling your claims expenses and, instead, receive a 1.20 Experience Modifier, your work comp carrier will multiply your experience modifier by your Manual Premium and you will pay 20% additional premium.
Experience Modification Rates can be managed and lowered; significantly! Even if you think it's hopeless or too time consuming to tackle, it's probably easier than you think. And certainly much less expensive and time consuming than you imagine to reduce your Experience Modification Rating.
There are various actions you can take that can impact your Experience Mod in the near, intermediate, and long term. Please get in touch with us when you are ready to take charge of your Experience Modification Rating.
FAQ: How Can You Reduce Your Experience Modification Rate?
Answer: There are a number of strategies to reduce your Experience Modification Rating. And, many of these strategies are zero and low cost. Most are very different approaches with varying time frames before achieving results.
For example, independent audits can decrease your Experience Modifier now (and your expired EMRs). Reserve Auditing can positively impact your next Experience Mod. And, injury triage services will help substantially, but the benefits will appear in your Mod 2 renewals from implementation.
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The suggestions below are meant to provide you tools that deliver the quickest and easiest results. Upgrades to your overall safety management program help create lasting success but won't begin to impact your Experience Modifier Rate until 2 renewals from when you initiate your upgrades (like Injury Triage). And, these upgrades won't fully reveal their benefit to your Experience Modification Factor until 4 renewals from now.
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Independent Audit To Reduce Your Current And Prior EMR Rate
Independent audits can have an immediate impact on your current (and prior) Experience Modification Rates. This is really important for clients who are faced with rising premiums and a tough renewal. Also, maybe more urgent, some may losing revenue with Experience Modification Rates over a 1.00 because their relatively high Experience Mod is preventing them from bidding on work.
An EMR Rate contains a lot of data; claims, payroll, and classification codes. There are NCCI manual rules, Independent Rating Bureau manual rules, and state regulations that all impact and possibly change how data is to be reported. And, there are all kinds of special circumstances, like acquisitions or sales of businesses and divisions, that further complicate manual rules and regs. It really does take an expert to properly review an experience modifier.
Due to the fact that our success in identifying errors in Experience Modification Rate calculations is so frequent, we do not charge for our time. Only results. Not only is an audit the fastest way to obtain Experience Modifier improvement, but it is also the most cost effective.
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Reserve Audit To Reduce Your Current And Future EMR Rates
Reserve auditing is an important way to proactively manage your current and upcoming Experience Modification Rates. The goal of a reserve audit is to identify open claims with reserves that appear suspiciously high and negotiate more favorable reserves.
If successful negotiating lower reserves, you may be able to reduce your current Experience Modification Rate and you will decrease your upcoming Experience Mod; directly reducing the cost of your renewal premiums.
Reserve auditing is something that requires claims handling expertise. Cytron Group LLC can definitely perform a reserve audit for you. Depending on your brokerage firms' claims advocates and their backgrounds, you might be able to have them perform this for you. But, if you want to guarantee yourself a robust, comprehensive claims reserve audit, don't take any chances and engage an expert. Click on the "Reserve Auditing" link above for more details.
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Injury Triage Service To Reduce Future EMR Rates
Implementation of an Injury Triage program will help you reduce your Experience Modification Rating 2 renewals from now. And, Injury Triage is an inexpensive service that almost always returns an impressive ROI.
The Benefits that Telephonic Injury Triage customers enjoy include:
· Reduced Claims Frequency
· Reduced Claims Severity
· Reduced Costs
· Reduced Litigation
· Reduced EMR Rates
Without going into too much detail here, Injury Triage is a preclaim service to help employers make good decisions about what to do when one of their employees gets hurt. It is beneficial for any injury that is neither an obvious band-aid/self-care incident nor an obvious emergency requiring an ambulance.
The benefits include reduced number of claims and appropriately guiding injuries that do require medical attention to the proper level of care (e.g. clinic vs emergency room).
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Workplace Safety Programs To Reduce Future EMR Rates
Introducing new safety programs or making existing programs more robust is a sure way to reduce future EMR Rates and keep them low. Not only do safety programs reduce Experience Modification Rates, workplace hazards, and employee injuries, but also help improve employee morale and sense of wellbeing.
Employee safety programs have been documented by OSHA to reduce claims expenses and employee illness by up to 40%. A company that has an effective workplace safety program in place can help lower their EMR rate. Workplace safety programs help to eliminate workplace hazards and reduce employee injuries and accidents. The Occupational Safety and Health Administration (OSHA) shows that employers who establish employee safety programs can reduce costs related to injury and workplace illness by up to 40%. Businesses who implement a return to work program could also see their EMR Rate reduced. Feeling safe at work can also improve loyalty to the employer.
One thing to remember is that the claims and payroll "experience" from your current policy period is not included in your upcoming, renewal NCCI Experience Modification Rate. Not until the following Experience Mod will the current term appear for the first time. So, any action you take now toward improving safety won't begin to positively impact your Experience Modification Rate until 2 renewals from now.
More Common Experience Rating FAQs
Stuart Cytron ● stuart@cytrongroup.com ● 314.757.8079